Privacy Policy

Mahima Exports (“Mahima”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, how we use it, and the choices you have when you visit our website or place an order for Mahima Marayoor Jaggery products.

• Account & contact details — your name, email address and phone number when you register or sign in.
• Order & shipping details — delivery address, state, pincode and the items you purchase.
• Payment information — processed securely by our payment gateway. We do not store your card or UPI details on our servers.
• Usage data — basic technical information such as browser type, device and pages viewed, used to improve the site.

• To process and deliver your orders and calculate shipping charges.
• To create and manage your account and provide order tracking.
• To send order confirmations, invoices and delivery updates.
• To respond to your enquiries and provide customer support.
• To keep the website secure, prevent fraud and comply with legal obligations.

We never sell your personal information. We share it only with trusted partners strictly to fulfil your order:

• Razorpay — to securely process your payment.
• Delhivery — our logistics partner, to ship and deliver your parcel (name, address, phone).
• Google — if you choose to sign in with Google.
• Legal authorities — only where required by applicable law.

All payments are handled by Razorpay over encrypted, PCI-DSS compliant connections. Your card, UPI or bank details are entered directly with the payment gateway and are never seen or stored by Mahima. Order totals are always calculated and verified on our secure servers.

We use essential cookies to keep you signed in, remember your cart, and make the site work properly. You can control or delete cookies through your browser settings, though some features may not function correctly without them.

We use industry-standard safeguards — secure connections (HTTPS), access controls and encrypted storage — to protect your information. While no method of transmission over the internet is 100% secure, we continually work to keep your data safe.

We keep your account and order information for as long as your account is active or as needed to provide services, comply with tax and legal requirements, resolve disputes and enforce our agreements. Order and invoice records are retained as required by law.

• Access and review the personal information we hold about you.
• Update or correct your details from your account page.
• Request deletion of your account and personal data, subject to legal retention rules.

Our website is intended for users aged 18 and above. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will remove it.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date. Please review it periodically.